Can Democracy Help Build A Better Psonar?

12/11/2012

The digiterati talk a great deal about the empowerment of users and there are some great books on the topic, not least Gary Vaynerchuk’s ‘The Thank You Economy’ which convincingly show how brands and service providers ignore their users at their peril. The maths he cites is simple – how many hundreds of Facebook ‘Likes’ or favourable tweets do you need to outweigh one stinging and critical tweet or Facebook update?

If you take the challenge of user empowerment to its logical conclusion, you’re left with the ultimate question “who should define what a business does: its users or the people who own and run it?”. At Psonar, being British, we think the answer should be a compromise – users need to feel listened to and valued but they expect the team running a business to surprise and delight them by visionary innovation translating into great products and sheer hard work translating in excellent service. It’s impossible for the ‘wisdom of the crowd’ to initiate and sustain a product development process to produce something like the iPod, iPhone or iPad, but it’s the crowd that determines, in the end, whether those developments are a success. Even Apple, led by the visionary Steve Jobs who claimed not to use market research (“it isn’t the consumer’s job to know what they want.”), makes intelligent use of consumer surveys to identify what people want.

IVC – Gropius Hall exterior

We’ve started the part-democratization of Psonar with a series of presentations to each of the year groups at Impington Village College – an 11 to 19 1,400 student comprehensive (i.e. not selective on the basis of ability) with a strong international focus (including the Impington International 6th Form one of the pioneers among UK schools in offering the International Baccalaureate). We’re looking for them to confirm our belief that there is room for a ‘pay as you go’ on-demand streaming music service (‘on-demand’ meaning the user can choose each song they play, unlike a seeded internet radio such as Pandora in the US or We7 in the UK). We’d also like them to help us make sure that the Psonar iPhone app (updated version released at the beginning of this month) and Android app (due for release at the end of this year) really do what our target market – people 12-25 in the G20 countries – want.

We’re planning a series of consumer panels with a cross-section of Impington students as well as a more comprehensive on-line survey to gauge their reaction and capture their thoughts about improvements.

Psonar is delighted to be be partnered with the B-Side Project. B-Side has pioneered a series of annual events across the UK which showcase collaborations between emerging artists and dance music producers to create exciting new remixes. B-Side have also partnered with Atom Live in their Access to Music project offering music industry training to students up and down the UK and we’d like to enlist their help also in the part-democratization of Psonar.


Psonar in Deal with INgrooves for Micro-payment Streaming

31/01/2012

Extract courtesy of Midem News 2012 Edition 2

Psonar, the new music service offering a simple payment model to revolutionise access to streamed music in the same way that pay-as-you-go revolutionised mobile phone access, has signed a licensing deal with INgrooves, the digital music marketing and distribution firm, at midem.

Psonar Signs Deal with INgrooves

Psonar Signs Deal with INgrooves - L to R Psonar's Simon Lait and Martin Rigby, INgrooves' Alex Branson - (c) Midem News

Instead of offering a limited amount of free (ad-supported) use or monthly subscriptions, Psonar’s Pay-Per-Play (PPP) payment system is affordable and simple by charging one pence/one cent/one eurocent per track.

Users are able to pay via phone bills (pre-pay/contract), credit/debit cards or PayPal. “The deal offers a whole new way of reaching a whole new audience by driving content to kids who listen to music on mobile devices,” said Martin Rigby, UK-based Psonar’s CEO.

“The platform’s viral capacity offers a great capacity to music fans,” added Alex Branson, senior vice-president/managing director at INgrooves, which has 1 million tracks in its catalogue. “There are already acts who have 10 million streams on YouTube; Psonar is like that but more targeted, and can also encourage fans to go and buy.”


Why Independent Labels and Artists Get A Raw Deal from Digital Music Services (There Is An Alternative)

18/01/2012

The Way We Were
Promoting music has never been straightforward and people have always tried to game the system – radio pluggers being the obvious example in the age of vinyl records where radio airtime determined a song’s success or failure. But the structure of the industry was well-understood and the relationships between the players and, more crucially, their economic interests were aligned.

Digital Confusion
Now, with the rise of digital music, it’s different – some bands achieving considerable success without a label (OK Go’s Damian Kulash wrote about this in the Wall Street Journal) others giving their music away (e.g. Nine Inch Nails). Even major bands, including Radiohead with the ‘In Rainbows’ album, have experimented with a ‘Pay What You Want’ approach – although it was not successful enough for Radiohead to use it for subsequent albums.

A Tale of Three Artists (and Labels)
Out of this confusion it’s possible to discern three different outcomes for artists and, to some extent, labels.

      The Major Artist
      Major artists signed to major labels (Sony, Universal, EMI, Warner) can rely on their pre-existing reputation and following and/or the marketing effort of their label to gain mindshare among music fans. They monetize this through gigs (see this latest excellent Economist piece in a series on the economics of live music), conventional CD sales, digital downloads and subscription streaming services. Moreover, focussing on spend per consumer rather than revenue per track, the streaming music services have started to close the gap with iTunes in the revenues they routinely return to the major labels. This is an arrangement that can work well for both major label and major artist, especially if the latter is the author as well the performer of the music.
      The Emergent Artist
      Online services such as Bandcamp, ReverbNation, HypeMachine, SoundClick or SoundCloud serve emergent artists very well. Their primary objective is to gain the exposure that will translate into traffic to their own websites, sales of gig tickets and growth in their fan base. Monetizing their music is nowhere near as important as getting people to listen to it, like it and share that enthusiasm with other people.
      The Squeezed Independent (and Authors and Others)
      Independent artists and labels sit squarely in the middle of these and face a dilemma. They need their content to be available on streaming services so that millions of users can access it but they get little collateral marketing benefit, have to deal with opaque accounting and suffer poor pay-out rates. Yet they need to make their music available on Spotify or Deezer in order to maximise the chances of discovery by new fans. Even then there’s a further dilemma since a subscriber to an ‘all you can eat’ streaming service is unlikely to make the additional outlay to purchase a download when they can listen to the music as often as they like through the streaming service (especially if it offers offline caching on mobile devices).
      Independent artists don’t always have the fan base to fill a major gig venue so their live performance options are limited and generate poor returns. For the majority of independent artists, paid download of whole tracks and CD sales remain the principal ways they earn a living and online music service need to be complementary to these and not risk cannibalising them.
      The increasing focus of the subscription streaming services (and major labels) on revenue per user, rather than revenue per track played, disenfranchises everyone involved in the track except the label itself and, perhaps, the featured artist (though there’s even dissent there). Publishers and authors (i.e. composers and lyricists), managers, session musicians and anyone else involved in creating a song and turning it into a recording, rely on the revenue per track played to earn their livelihoods and revenue per user undermines these economics.

An Open and Transparent Digital Music Service
Now Psonar wasn’t created to right the wrongs of the music industry but its simple and transparent business model is good for both fans and artists & labels.

For fans, Psonar Pay-Per-Play offers easy, selective access to streaming music on a per-track, ‘pay as you go’, value-for-money basis. They can pay via mobile phone (pre-pay or contract), credit card or PayPal. They can also share music on Facebook, Twitter, blogs or email, where other people can pay to play the music shared. Fans can also gift plays via Facebook Messaging, Twitter DM, SMS or email having pre-paid for another person to listen.

For artists and labels, Psonar Pay-Per-Play has a single, straightforward tariff that’s the same for all distributors or labels, as well as clear and transparent accounting where every stream is monetized apart from promotional activity. Psonar offers labels the tools to build highly social, viral promotion campaigns that don’t involve unlimited free access to music and which can be fine-tuned to generate revenue or promote viral spread (or both) as the label judges best. Since all monetization is per track streamed, everyone with an economic interest in the music earns their share of the revenue generated.

Psonar is the digital music service that reaches the ‘mobile music generation’ – digital natives unwilling or unable to pay for subscription streaming – with rich, social features that allow artists and labels to seed the viral spread of new music confident about monetization, transparency and pay-out levels.


Why Psonar Really Is Revolutionary (and Social)

31/12/2011

Over the past few months in selling the key ideas behind Psonar to labels and music industry pundits I’ve often been pushed back with the argument ‘what’s so different about Psonar – it’s just Spotify with a different payment model’. At first glance, Psonar does offer the same as Spotify – on-demand per track music streaming – but with Pay-Per-Play as the basis of charging rather than a limited amount of free, ad-supported use or a range of monthly subscriptions. But that misses the point – it’s all about being truly social.

Psonar iPhone App

Psonar iPhone App


From the music fan perspective, Psonar has a simple payment model that’s available to teenagers (tagged as ‘Digital Natives’ by Mark Mulligan in this Forrester Report in January 2011) and other people without credit cards. It can revolutionise streaming music access in the same way that ‘Pay As You Go’ revolutionised mobile phone access. More importantly, Psonar empowers peoples’ desire to share music – create a playlist in the Psonar app and gift it to anyone else to listen. The recipient only has to click on a link and the Psonar web app will immediately play on their smartphone, tablet or computer with no need to sign-up or sign-in. The donor pays 1p / 1c / 1 eurocent for each track gifted – so 10p for a 10 track playlist – and can pay through their phone bill (contract or pre-pay), credit card or PayPal.

For artists and labels, Psonar opens up a whole new world of viral and social marketing. By gifting plays to their fans, artists encourage them to spread the music on to their friends in turn. And fans are rewarded for sharing: 1 free play for every 10 Pay-Per-Play tracks played as a result of their gifting or sharing activity. Psonar play links can be embedded in tweets, Facebook updates, emails, texts, IM messages, blog posts and on artists’ and labels’ websites or Facebook pages. Psonar play links can be configured to allow different fan behaviour, such as play once or many times or allow gifting to one person or many people. This flexibility gives artists and labels, especially independents, the power to create a viral marketing campaign that’s tailored to the demographics and behaviour of their fans. Importantly, they can limit the number of plays that are free – knowing that any further spread monetizes on a Pay-Per-Play basis.

No-one can doubt the challenge we face in launching and growing Psonar. We’ve been lucky that some important players in the global music industry (The Orchard, INgrooves, Essential Music, Virtual Label, Skint/Loaded, Stealth Records to name a few), especially in the independent music sector, appreciate our vision and have partnered with us. At the start of the year when Congress will decide whether to pass the most draconian anti-piracy measure yet contemplated to protect copyright, SOPA, Psonar is about liberating the potential of the web to spread music and encourage listening in a way that rewards creators: to misquote Bill Cinton “it’s all about being social, stupid”.


Phew! In The iPhone App Store at Last but Not without Pain

30/12/2011

Psonar’s iPhone app was finally approved by Apple on Christmas Eve – but in a form that has some significant differences from the original submitted in August. Most significant is that you can’t register through the app – you have to that do on the Psonar website (and you have to return to the Psonar website to buy additional Credits).

That said, you can still play anything you want, create playlists and tweet them or send them to your Facebook timeline – and, most important of all, you can gift tracks and playlists to other people straight out of the app. Here’s what it looks like in iTunes:

Psonar in iTunes Preview

Apple’s determination to maintain high standards for the user experience with iPhone and iPad apps is laudable and has set the standard by which smartphone apps on all platform are measured. That said, I don’t really understand why Apple considers Psonar’s Pay-Per-Play payment model to be ‘rental’ and thereby contrary to App Store guidelines. Still, we’ve found ourselves in good company in having to separate payment from use to get the Psonar app approved – Amazon Kindle, LoveFilm and NetFlix have had to do the same as well.


Why Digital Music Services Must Come Clean about Payments

03/11/2011

Streaming music services have got off to a bad start with artists and other rights holders (composers, publishers etc).  Several failed long before making any meaningful pay-outs to rights holders (e.g. Spiral Frog, Imeem), some were taken over before they could prove their business models and pay anything out (e.g. Lala) and those that have apparently been successful are criticised for the paucity of payments made (e.g. Spotify, Deezer or even YouTube).

Uniform Motion logo

Uniform Motion published their pay-out rates

There’s been a long-running spat between songwriters and Spotify over pay-out rates, triggered by a 2009 blog post which extracted data from the Swedish performing rights society (STIM) to show that Lady Gaga had received $167 payment as co-composer of ‘Poker Face’  (this doesn’t include any payment to her as performer, which would have been channelled through the label as master rights holder) from 1,000,000 plays of the song.  Whatever the rights and wrongs of whether this is a fair or reasonable level of payment to a composer, the issue is symptomatic of significant disquiet among songwriters.  In a BBC interview in 2010, Patrick Rackow, chairman of The British Academy of Songwriters, Composers and Authors (Basca), commented “At the moment, the amounts of money that are actually being received are tiny.  That might be because there is no money there. But there is no clear trail that can be established so that the songwriter can trace back what they ought to have got. These things are behind a blanket of secrecy, and that is extremely worrying.”

The songwriters have been joined by some high profile artists as well, including Coldplay according to an article in Friday’s Independent which stated that the band had refused to make ‘Mylo Xyloto’, its latest album, available on Spotify.  The article went on to say that the band had given no reason for its refusal but that EMI, Coldplay’s label, were “embarrassed” by the refusal, since it is a 2% shareholder in Spotify.

Whatever the merits and demerits of any particular digital music service whether it’s based on download like iTunes and Amazon, streaming like Napster and Spotify or an internet radio service like We7 or Pandora, it’s clearly sub-optimal to lose the confidence of artists and songwriters.  Nothing corrodes that confidence like secrecy and a lack of transparency which imply that the parties to a deal have something to hide. Which goes a long way to explain the chorus of agreement and dismay when Uniform Motion published their Spotify pay-out rates (and the rates they get from all other music sales channels) on Gizmodo.

At Psonar, we have a single tariff structure that is transparent to all and the same for all parties determined only by their role in creating, publishing and distributing that music.  Artists can see clearly how much the label, distributor and service provider itself (i.e. Psonar) is getting from each play of a track and since there is no industry ownership of Psonar there is no scope for a conflict of interests to arise.


Psonar Cloud Shut-down & Psonar Pay Per Play

07/07/2011

Psonar Cloud Shutdown

One of the principles we promised to respect when you signed up for the service was keeping you fully informed of what we’re planning to do – and letting you know of changes as early as possible.

Over the past 22 months we’ve stored over 2,000,000 tracks for people and have had over 15,000 users sign up to the service worldwide.

Nonetheless, as a small entrepreneurial business we have to react to changes in our market and two significant changes have led us to change the focus of the Psonar service:

The launch of cloud music storage services by Amazon, Apple and Google
The increasing interest in, and demand for, Psonar Pay Per Play

The impact of these leads us to re-focus all our effort on Psonar Pay Per Play. In consequence, we’ve turned off the music uploading component of the Psonar Cloud service and, from 10 August 2011, we’ll be closing down the storage servers as well. This gives users at least 30 days in which to download any music they want to save locally or to transfer to Amazon, Apple or Google.

Since we would not be where we are without the loyalty and encouragement of our users, we’d like to offer everyone 100 complimentary plays on the Psonar Pay Per Play platform once the public beta goes live in August.

Psonar Pay Per Play

Wouldn’t it be great to be able to listen to new music direct from the artist or label without having to download and pay for whole tracks or sign up for a subscription music service? With Psonar Pay Per Play you can – pay 1c, 1 eurocent or 1p and play any track once. You can pay through your mobile phone (contract or pre-pay) or by credit card or PayPal.

Even better, why not share the music you’ve found – totally legally. The more you share and the more other people play what you’ve shared, the more free plays you earn.

If you want to send a musical message to someone you love, why not create a playlist and pre-pay for them to listen one or more times – all for the same great price: 1c, 1 eurocent or 1p per play.

Psonar – the pay-as-you go music sharing service.

Account Details Reminder

Your username: xxxxxx
Registered email address: yyyyyyy

Follow the steps in the Psonar FAQ if you’ve forgotten your password.

We’d love to hear from you so please send us your comments and suggestions.

Thanks,
The Psonar team


Why Digital Natives Won’t Be Flocking to Amazon Cloud Drive & Player

31/03/2011

Amazon’s March 29th announcement of its cloud-based music storage service – named Cloud Drive – and a desktop and mobile app to play the music on PCs, Macs and Android phones – with the rather predictable name, Cloud Player, took no-one by surprise. Similar services from Apple and Google are expected to follow.

Nonetheless, the announcement is a welcome, major brand vindication of the business models of the existing cloud-based locker services, such as MP3tunes.com and mSpot in the US, and and Tunesbag in Europe. It must make sense in the battle against piracy to encourage people to acquire music legally through the Amazon MP3 store and then let them access it wherever they are through Cloud Drive/Player. It’s just that Amazon didn’t get major label agreement to the service prior to launch.

The 100lb gorilla lurking the corner, however, is new listening habits. Forrester Research’s Mark Mulligan identified this problem earlier this year in an excellent piece on the music listening habits of younger teenagers, whom he dubs ‘Digital Natives’. Mulligan points to data showing that they no long rip, sideload and hoard music in the way that the first generation of fans exposed to digital music did. Instead they find music and listen to it there and then, expecting to be able to come back to it whenever they want. Mulligan describes these listening habits as ephemeral music consumption. He gave a video inteview on these ideas after his keynote speech at MIDEM this year.

At Psonar we’re aiming to meet the needs of these digital natives – the ‘mobile music generation’ with a service that not only lets fans listen to music ‘ephemerally’ – paying 1c / 1p /1 eurocent to stream one track once – but also lets them integrate music into their social lives. Psonar enables people to share music legitimately or even to gift playlists to other people, where the giver has paid for the recipient to listen to the music one or more times – on the basis of 1p / 1c /1 eurocent for each play of each track.

Music doesn’t just need to be easy to buy, store and access, it also needs to be available without ownership commitment where people can share or gift it – and all at a price that makes piracy not worth the hassle.


SXSW – Psonar Trails Pay Per Play

09/03/2011

Fresh from the south of France, having trailed its new Pay Per Play service launching in selected territories in mid 2011 at MIDEM, Psonar is off to Austin TX for the 2011 South By South West Festival as part of the UKTI Digital Mission.

SXSW

While Steve Purdham, CEO of We7 was frank in a recent interview with the BBC’s Rory Cellan-Jones about the challenges facing digital music businesses – and didn’t succeed in dispelling Cellan-Jones scepticism evident in the post “…I’m still not clear how an ad-supported service like We7 – already in quite a crowded digital music market – is ever going to become sustainable” – Psonar is offering something that fits much better with the way people are engaging with digital music.

The ‘mobile music generation’ – especially teenagers – want to access particular music, when they want it and from any device. Therefore, it’s got to be on-demand streaming, not seeded internet radio.

For the mobile music generation music consumption is ephemeral, as Mark Mulligan of Forrester explained so well at MIDEM. They want access to music to be so cheap that it’s almost free – which Psonar Pay Per Play offers at 1c / 1 eurocent / 1p to listen to one track once – not pay £120 pa for a streaming music service.

And the mobile music generation is also the Facebook generation and online social behaviour is integral to the way they live their lives. They want to share music with their friends and Psonar’s ability to let people gift playlists to each other, where the donor has pre-paid for the recipient to listen, is deeply social and potentially hugely viral.

We think 2011 is going to be an interesting year!


B-Side Project Points to a Brighter Future for Digital Music

07/10/2010

Psonar is lucky to be a partner on the B-Side Project – the brainchild of the ever-energetic and visionary Yvette Chivers. The Project is looking to fuse the talents of emergent artists and dance music producers and showcase the music that comes out of the collaboration.

B-Side Project

The idea is simple. In each of 9 cities from Berlin to Toronto, artists submit one or more tracks which are then allocated to a dance music producer who creates a remix of the track. A panel of judges in each city then picks the best ten local tracks which will be announced at a Showcase & Awards event and promoted globally by NExcuse.

Alpha Road

Alpha Road

Tracey Browne

Tracey Browne

Psonar is the technical partner providing cloud-based access to the music entries for artists, producers and judges. In addition, BBC Introducing (the BBC project to discover new music talent) in each participating city in the UK will give airtime to selected music from the competition. If the artists who performed at the launch event in Cambridge (Tracey Browne & Alpha Road) are anything to go by, the musical output will be outstanding.

What I really like about the B-Side Project is the imaginative way it’s merging new original artist talent with the skill of producers to create exciting dance music and then promoting that music for exploitation either as recorded music or for use in film, television and advertising. It’s increasingly hard for new artists to get airtime and publicity in a world where the record companies are under pressure to concentrate on established acts and where there’s so much more competition for music fans’ listening time. Yvette Chivers’ vision for the B-Side Project deserves to succeed and Psonar will do everything it can to help her achieve that vision.

It’s too late to submit entries for Norwich and Cambridge this autumn, but entries for Leeds, Bristol, Brighton, Sheffield, Copehagen, Berlin, Barcelona & Toronto are opening early in the new year.


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