Ex-Lala users: think again

03/09/2010

The speculation from ex-Lala users on Twitter, leading up to Steve Jobs’ presentation at the Apple music event yesterday was by-and-large reasonably optimistic. Many were hoping that he would announce that the streaming functionality from the popular but now defunct Lala had been integrated into iTunes to enable Apple device owners to stream the contents of their libraries via an online incarnation of iTunes.

Lala's technology appears not to have been reappropriated for iTunes after all

Lala's technology appears not to have been reappropriated for iTunes after all

Most were sorely disappointed however; it now looks as if the technology may well have been reappropriated to deliver the improvements showcased with Apple TV instead.

To the uninitiated, this lack of streaming might seem a little strange, however looking more closely at the reasons behind it, I don’t think so.

  1. Apple iPods are designed to store thousands of tracks. Why on earth would Apple suddenly make the one of the primary function of these devices (a mainstay product) effectively redundant by allowing streaming of users’ libraries? Not to mention the massive associated costs streaming billions of tracks would incur.
  2. iTunes store download sales delivers an enormous amount of revenue to the labels; 10 billion tracks have been downloaded thus far and Apple is still currently the largest single retailer of music in the US with its 25% share. Adding streaming to iTunes would surely reduce the number of paid-for downloads thus eating into these profits. Would the labels have been happy with this?
  3. Apple takes large percentage of the revenue from download sales. More streaming and less downloads would simply mean less revenue since the amount changing hands is smaller; each user would have to stream several orders of magnitude more tracks to make up the shortfall.
  4. Apple is still geared very much towards selling downloads as illustrated by the announcement of Apple’s new music social network, Ping, Jobs also announced yesterday. Look no further than the fact that Ping is built into the iTunes store for confirmation of this.
  5. Why change your strategy in the market in which you’re already the dominant player and likely to remain so; additionally why switch to one which has so many legal challenges in terms of resistance by the labels? There are a number of big streaming players – the likes of Spotify, Rhapsody and now Sony’s Qriocity are all competing in an ever-more crowded space. Jobs has never led the company into uncharted territory – he has always taken a model that is gaining popularity and made it much more usable to unleash a wave of free spending new users. Streaming is a new field, especially on mobile devices, where there is no clear road-map for Apple to follow.
  6. The iPhone browser blocks downloads to force users to buy music and apps from iTunes. It would be much harder to block streaming services, whcih are already allowed on the iPhone without provoking outrage from existing users by removing such functionality. So streaming is not a usage mode that Apple wants to encourage.

So – perhaps streaming to devices in the Apple ecosystem might be delivered at some stage (after the labels have been won around in a desperate attempt to look for new revenue generation areas) but if you’re an ex-Lala user looking for Apple to deliver this streaming fix, I wouldn’t hold your breath.

All is not lost however; if you own a web-enabled Apple device and you want to stream your music, why not sign up to Psonar for free, upload all your tracks to the Psonar Cloud and browse to our mobile website where you can do exactly this. You can also download your music to any computer, any other device (Android, BlackBerry, MP3 player, laptop, etc.) or stream it to any web browser whenever you like, all completely free.


Putting the Community in the Driving Seat

05/06/2010

It’s been interesting and valuable to engage with so many ex-Lala users recently. As a community, they seem to have a clear idea of what they want and expect from an online music service.

From their comments, blog posts and tweets, it’s clear that what upsets people most is when a Web 2.0 business fails to honor the bargain implicit in the Web 2.0 ideal: the community provides the ethusiasm, dynamism and much of what draws others to the service (and therefore the business) in return for having a real say in how the service (and therefore the business) evolves. By selling out to Apple on terms which allowed Apple to simply walk away from the service that Lala had committed to provide to its users, Lala broke this essential bargain.

Psonar Web 2.0

At Psonar we want to build ‘simply the best place to keep your music’ but we also see ourselves as a true Web 2.0 community and business – in that order. Call us romantics perhaps, and we’re not so stupid that we don’t recognise that circumstances change, but at Psonar we believe that enabling the community to drive the shape of the service will lead to a better, more compelling user experience and a more successful business. But it can only work if we do honor the bargain implicit in the Web 2.0 ideal and, to that end, we believe that we must make these pledges:

  • Keep your music safe and accessible on our servers and, if events beyond our control make this impossible to sustain, give you adequate notice of any change and an easy way to move your music to wherever you want.
  • Let you access the music you have bought when you want and how you want (by download or by streaming).
  • Promote the interests of artists, and those who enable artists to record and sell their music, by ensuring fair payment to access music you don’t already own and preventing unlawful file sharing.

We’re grateful to many people for their comments, tweets and blog posts encouraging us to carry on building Psonar while making sure that it really does listen to its community.


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