Fishing for Success in the New Music Business

24/08/2009

As a rapidly-expanding company – and I’m not referring to the consequences of consuming the excellent home-made ham and cheese doorsteps served up by the CEO last Friday lunchtime – we’re always looking for ways to help propel Psonar into a steady orbit above other online music service providers and my job is to help communicate these new developments, and the benefits of using the site in general, to the outside world.

This is pretty exciting and interesting for me personally. I’ve been involved in the music industry since I started writing reviews for my University magazine (I quite liked the look of the Editor and the media types always had the best parties. I subsequently took the profession seriously and have written for The Guardian and Daily Express plus dozens of magazines, newspapers and websites around the world) and it recently occurred to me that technology-based music services like Psonar, Spotify, iTunes and Last.FM are the music industry now. The labels are floundering in their wake like a hungry marlin snapping at an impossibly bright and attractive lure whilst pioneers, like the team here, devise new and forward-thinking ways to make listening to music easier, all the time staying a step ahead of the slow-moving record industry.

And that’s what it’s all about – the crux of the digital revolution is convenience and ease of access. You can carry a library of music in your smallest jacket pocket that would’ve required a whole truck-load of CDs or vinyl to replicate some years ago and in a matter of seconds you can find and download virtually any piece of music or podcast you could care to imagine. This has allowed music to invade people’s lives like never before. Indeed, upload your collection to the Psonar Cloud and you’ve got it saved (and available to stream) indefinitely and available to listen to in any location around the world: no more lost music when your iPod gets stolen or a hard-drive dies. Now that’s real convenience.

But one of the things that confounds and amazes me is that the music industry is one of the few commercialised art forms where the quality of the basic end product isn’t dependent on the price. For example, if I wanted to own a truly special painting then I’d need to start adding a few zeros onto my credit card limit, or if I wanted to go and see a world-class opera then I’d also have to spend a lot of money, but if I want to own Led Zeppelin IV then it costs the same as a copy of PartyTime by The Cheeky Girls. Led Zeppelin IV contains Stairway To Heaven – one of modern music’s great compositions – whilst PartyTime contains Cheeky Song (Touch My Bum), which is an all-time low point in the history of recorded music.

Led Zeppelin IV - the same price as a Cheeky Girls album...

But this is what makes the art form, for me, anyway, completely compelling – the musical equivalent of a Picasso or Van Gogh is as accessible and costs the same as the musical equivalent of a two-year old’s first painting experiment. There are no boundaries or exclusions based on price, class or taste in modern music and digital services like Psonar are simply building on the most democratic of art forms in making purchasing, accessing and storing music easier and easier.

Finally, some news: since officially launching last week, the clever little Psonar SongShifter has found over 100,000 songs on users computers and devices and, of these, over 15,000 now reside securely in the Psonar Cloud. New tracks are being added at the rate of more than one-and-a-half songs a minute and the number will grow exponentially as more and more users join the Psonar community. We thank you for your help and participation from the bottom or our increasingly-ample frames (the CEO bought us all fish and chips for lunch today…).


Week One

20/08/2009

It’s a week now since we opened the Psonar service to the first members of the Psonar Community who had pre-registered. I guess it must always be an anxious wait for any entrepreneurial team when they see people using the service they’ve designed and built for the first time – not dissimilar to becoming a parent.

We’ve deliberately taken it cautiously: letting Psonar Community members log-in and use the service in batches. This ensures that we don’t overwhelm the service if there are any structural problems and reduce the risk of it crashing. It also means we’re in a position to deal with the individual support issues that people have and resolve them quickly using the Psonar Helpdesk (accessed through the ‘feedback’ link on the top bar of the website – when signed-in – though we’re just about to add a separate ‘support’ link as well).

Psonar Helpdesk

Psonar can only become the ultimate personal music management service through the help of its users, the Psonar Community, so please alert us to any failures, frustrations or potential improvements that you think we need to address. If you’d like to share your comments with the wider Psonar Community, you could use the discussion board on the Psonar Facebook page.


To Tweet or not to Tweet

11/08/2009

Lots of people have said how essential it is to have a Twitter profile and then to tweet regularly. I sort of wonder “why?”. It’s hard to avoid a diary of facts, or a stream of consciousness, and if you’re writing for any kind of organisation you haven’t even got those options. In a week of tweeting about Psonar, I’m not sure that I’ve communicated that much that’s compelling:

Twitter: @Psonar
So, what to do about it? First get the other Psonar team members: Rich (@rich_urwin), Ben (@bentregenna) and Tim (@timmartin2) to tweet as well – let’s see what happens. Secondly, try to use the tweet stream to tell a story of what’s happening, day by day, as we try to create and launch the ultimate online music service. Thirdly, over to you – please follow and comment and ask questions – or on the Facebook Psonar group.


Sweating in August

07/08/2009

We’ve set our stall out – “Launching Aug 09″ has been emblazoned on the Psonar home page since June. Now August is here we have to live up to that statement and get real users to come in and use the service.

It’s a bit like parenthood – it’s obvious to us that Psonar is a beautiful thing, but will it be obvious to users? In the end their reactions are the only valid, objective measure of whether the service is useful, compelling and worth coming back to time and again.

Experience suggests that few web or mobile services get it right first time, so we’re bound to do some revising and re-writing: maybe even some fundamental changes to make sure that people will want to make Psonar part of their daily lives.

If you’ve got a view on Psonar – let us know. Tell us what’s missing and what we could do to make it better. Use the feedback form on the website or, better still, join the Psonar group on facebook: we’d like to build a community of friends who are intergral to helping use build the world’s best, most useful music service.

Martin, Rich and the rest of the Psonar Team


Facebook Group

05/08/2009

Alice, aka The Inspiration (actually the person whose music management pain Psonar was designed to solve), has started a Facebook group for Psonar.

Psonar Facebook Group

Psonar Facebook Group


The aim is to build a community of Psonar users who are close to the development effort and whom we can consult about enhancements in the service. We also intend to give the community early access to new features as they’re developed so that they can evaluate improvements for us and help fine-tune Psonar to create a really compelling and useful service.

We’d like to do something in return for people who help us build an outstanding Psonar – all suggestions gratefully received!


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